Member Relationship Officer

Now Hiring for a Member Relationship Officer for a growing credit union in Appleton, WI!!

Description

The Member Relationship Officer I creates a positive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending needs, new accounts, digital services, account maintenance, processing member transactions and problem resolution. While working with members, they uncover needs, educate members on products and services, and recommend solutions.

- Building and maintaining lasting relationships through conversations, anticipating members’ future needs and exceeding expectations

- Interviewing loan applicants and providing underwriting additional information to make loan decisions

- Assisting members with their needs by opening and maintaining deposit products and services

- Processing basic and advanced member transactions and account maintenance confidentially, acc...