Member Reception Agent

The work mode arrangement for the position is full-time on site.

Responsibilities

The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertain members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to:

• Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience.
• As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank).
• Ensure that members and customer...