Permanent or Full Time
Member Experience Manager
Posted by Sharp & Carter • Australia, Victoria, Australia
About the Role
About Our Client
Our client is a purpose-led, member-based organisation operating within a highly regulated professional services environment. They support members across different career stages through education, accreditation and ongoing professional development.
The organisation is undergoing a period of transformation, with a strong focus on moving from transactional service delivery to a richer, career-pathway-driven member experience. This role has been created to lead that shift.
About the Role
This is a high-impact opportunity to design, define and deliver the member experience strategy from the ground up.
Reporting to a Senior Executive, you’ll lead a small customer service team while owning the end-to-end member journey, from enrolment and compliance milestones through to long-term engagement and career progression. The role blends strategy, operational leadership, data, process improvement and technology enablem...
Our client is a purpose-led, member-based organisation operating within a highly regulated professional services environment. They support members across different career stages through education, accreditation and ongoing professional development.
The organisation is undergoing a period of transformation, with a strong focus on moving from transactional service delivery to a richer, career-pathway-driven member experience. This role has been created to lead that shift.
About the Role
This is a high-impact opportunity to design, define and deliver the member experience strategy from the ground up.
Reporting to a Senior Executive, you’ll lead a small customer service team while owning the end-to-end member journey, from enrolment and compliance milestones through to long-term engagement and career progression. The role blends strategy, operational leadership, data, process improvement and technology enablem...
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