Member Experience Manager at MEC

Lead exceptional member experiences at MEC as the Member Experience Manager. This role involves guiding teams on the sales floor, ensuring top-notch service levels while fostering a community connection.
As a key leader reporting to the General Manager, you'll develop frontline teams and oversee service execution at the Cash and Member Service Desk. Your responsibilities include coaching staff to maintain MEC’s high service standards and resolving member issues swiftly. Engage the community through outreach and events, ensuring meaningful member interactions.
Key Responsibilities:
• Direct daily service execution and set performance standards
• Coach teams in real-time through observations and feedback
• Oversee service quality at the Cash and Member Service Desk
• Resolve member issues promptly and escalate when necessary
• Lead community-focused outreach initiatives and events
Requirements:
• 1-3 years of retail or service team leadership experience
• Pr...