Master Technician

Customer Centricity

• Test drive with the customer and ensure transparency in all work.
• Demonstrate excellent problem-solving skills, quickly resolves vehicle issues to achieve high customer satisfaction.
• Maintains a positive and professional manner, even in challenging situation.
• Ensuring all the parts are returned.
• Good rapport-making skills and supports the shop manager to attain customer satisfaction.

Technical Management

• Perform vehicle diagnosis (e.g., electrical, air-conditioning, mechanical, and etc.).
• Perform vehicle mechanical repairs (e.g., under chassis, suspension and drivetrain).
• Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning).
• Handles multi-brand expertise (e.g., German, American, Japanese and other European).
• Continuous learning of existing technical and new technical specifications of vehicle in order to sell pa...