About the Role
• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and
concerns.
• Providing accurate and timely information to customers about products and services, pricing, and
promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism and working to
address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's
CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as
industry trends and best practices.
Ready to Apply?
Submit your application today and take the next step in your career journey with eClerx.
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