Mandarin Speaking

Main Duties and Responsibilities:

• Effectively manage large amounts of incoming calls
• Attend to customer's inquiries through Live Chat Portal and Support Inbox
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas through upselling
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required
• Manage the accuracy and validity of all electricity and gas applications to ensure the business requirements and needs are met by resolving discrepancies in incomplete applications and documents by performing and maintaining compliance through voice verifications
• Account Management - Keep records of ...