Mandarin Non Voice Customer Support (Permanent Night Shift with Night Allowance)

Compensation:

Competitive Salary + Language Allowance + Health Benefits

Salary Package

up to MYR 3500 to 4500

Job Summary:

We are seeking a reliable and customer oriented NON VOICE CUSTOMER SUCCESS SPECIALIST to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.

Key Responsibilities:

• Greet and assist customers virtually via chat & email.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Manage online booking systems, schedule appointments, and confirm reservations.
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional co...