Mandarin Bilingual Advisor

Job Description Summary

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Qualifications

•Proficient in both English and Mandarin (speaking, reading and writing).

•Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

•Must be amenable to work onsite in Bridgetowne Quezon City

•Must be amenable to work shifting schedules (morning, evening, graveyard), including weekends, holidays, and possible overtime.

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