Managing Technical Consultant – ServiceNow

Configure, develop, and support ServiceNow modules, including:

Configure and implement ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) modules according to client requirements and best practices.

Collaborate with Solution Architects and business stakeholders to translate requirements into technical solutions.

Develop custom workflows, business rules, client scripts, UI policies, and integrations within the SecOps suite.

Integrate ServiceNow with third-party tools such as Qualys, Tenable, Rapid7, Splunk, CrowdStrike, etc.

Support data imports, API integrations, and automation for improved incident response and vulnerability remediation.

Perform testing, troubleshooting, and tuning of implemented solutions.

Create technical documentation, including design specs, configuration guides, and user manuals.

Participate in user training and provide post-implementation support.