Manager, Transformation – Customer Care

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

The Manager, Transformation – Customer Care will be pivotal in leading and accomplishing comprehensive process transformation initiatives within the Customer Care workstream and will be accountable for the process related deliverables in transition projects. This includes leading all aspects of the transformational funnel, collaborating with various partners, supporting seamless migrations and transitions according to the Invest and Shift methodology. Overall, the Manager will be instrumental in successful activity migration to GBS, achieving efficiency targets and enhancing the customer experience.

**Key Responsibilities:**

+ Understand the transformation portfolio of the Customer Care workstream, drive and own key priority initiatives
+ Support migrations and transitions, own and drive the process related deliverables especiall...