About the Role
Job Responsibilities:
1. Team Leadership & Supervision
- Lead, mentor, and manage the technical support team for surgical robotic systems across assigned countries.
- Allocate resources, set performance goals, and conduct regular evaluations to ensure high-quality service delivery.
2. System Installation & Configuration Management
- Oversee the end-to-end installation and configuration of robotic surgical systems in hospitals and surgical centres.
- Provide technical guidance to ensure optimal system performance and compliance with global standards.
3. Advanced Troubleshooting & Escalation Support
- Act as the highest level of escalation for complex technical issues, coordinating remote and on-site interventions.
- Collaborate with Clinical, Quality, and R&D teams to drive timely resolution and root cause analysis.
4. Preventive...
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