Manager, Support Engineering

Manager, Support Engineering

About This Role

We're seeking a performance-driven leader who can blend deep technical expertise with modern support technologies. You'll manage a team of highly skilled Support Engineers who serve as true engineers—capable of resolving complex Tier 1-3 issues for our technical user base of developers, DevOps teams, and engineering leaders. This role emphasizes leveraging automation, AI assistance, and data-driven approaches to deliver scalable, world-class support.

Customer Segmentation Focus

• Growth Customers: Drive efficient, scalable support through automation and self-service capabilities
• High Touch Enterprise: Provide personalized, strategic technical guidance and dedicated support experiences

What You'll Do

Team Leadership & Development

• Lead and mentor a regional team of 6-8 Support Engineers across multiple time zones
• Coach te...