Full-time
Manager, Service Performance
Posted by vivo LATAM • estado de méxico, estado de méxico, Mexico
About the Role
Location
Plaza Carso II, Polanco, Miguel Hidalgo, CDMX
Benefits- Salary according to experience.
- Over Law Benefits.
- LatAm Smartphone Repair Centers Development Management (Mexico, Chile, Peru, Colombia, Panama).
- Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.
- Implement headquarters' overseas customer service work plan and service strategy.
- Formulate service policies and processes development, promote with service content implementation, and plan service innovation activities.
- Manage market product reputation information and quality issues.
- Manage local service team of agents and service providers, handling customer and user complaints in Latin America.
- Bachelor's degree or above, with at least 1 year of relevant service work ...
Ready to Apply?
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