Manager Service Management

Reporting to the (Executive) Director/Senior Manager, Service Management, the Manager, Service Management will be responsible for aspects of client management and governance of Service Management customers. Managing a team delivering SLAs and milestone based deliverables on target for either Operations, Development and/or Support of the CSG software assets and solutions.

Particularly the Manager, Service Management will be accountable for the successful execution of:
• Cost estimates for new projects or customers
• Creation of GOSM Statement of Work and subsequent schedules
• On target attainment of SLAs,
• budget within targeted margins,
• realization of the client expected benefits,
• successful delivery of the objectives of applicable client programs or internal CSG initiatives.

To establish a trusted and strategic advisory relationship with both CSG client(s) and other CSG go-to-market functions to position the company for future busines...