Manager, Quality

Manager, Quality & Training – US Healthcare

Location: Makati, Phils.

Work Set-up: Hybrid
Department: Operations – Contact Center & Claims Adjudication
Reports To: VP, Operations

Position Summary

The QA & Training Manager is responsible for designing, standardizing, and leading quality assurance and training programs across all U.S. healthcare accounts supported by the Philippines and US operations.

This role ensures consistent onboarding, certification, quality enforcement, and continuous performance improvement across both contact center and claims adjudication teams.

The position is highly client-facing and will work directly with U.S.-based client training and QA teams to ensure calibration, material approval, and alignment to contractual quality standards.

Priority focus will be placed on high-risk or underperforming accounts requiring structured turnaround support.

This is a hands-on leadership role. The QA & Tra...