Manager - Process Governance

Role Overview

Essential Skills

Nice to Haves:

• Act as a team leader, helping to manage KYC Advisory functions, and train other team members both within the immediate team and within the department on KYC related issues. Independent management of escalation pipelines, including following up with stakeholders to resolve issues and queries.
• Developing enhancements to the KYC Procedures to address key risks and implementing updates to requirements based on internal and external feedback as well as emerging changes to KYC standards. This includes performing detailed gap analysis, editing draft documents using track changes, circulating changes for peer review and feedback, and communication of official changes to the wider group.
• Drafting and development of job aids and training materials.
• Supporting simplifications and enhancements to the KYC process as well as contributing to strat...