Manager, Operations Process Optimization, Personal Lending

Job Description

What is the opportunity?

Our Personal Credit Operations Process Optimization Team is looking for a Manager, Operations Process Optimization who will be a strategic advisor to the Line of Business, with a focus on E2E operational process efficiency across the client lifecycle. Through analytical insights, quality management and initiative leadership you will make informed decisions and challenge the status quo across the processes that you own, supporting the business targets for growth, driving superior operational effectiveness and seamless client experiences. This role provides a platform to make a meaningful impact to the business and our client’s everyday lives. It is also a unique opportunity to deepen organizational knowledge of RBCs processes and systems, further enhance design and analytical skills, and expand your network by working closely with key partners in Product, Operations (Data & AI, Enablement, Workforce Management, Transform...