Manager-Operations

Key Responsibilities

• Oversee end‑to‑end logistics operations including receiving, put‑away, storage, picking, packing, and outbound dispatch.
• Manage multiple client accounts, ensuring contractual obligations and SLAs are consistently met.
• Monitor and improve operational KPIs: on‑time delivery, inventory accuracy, pick rate, productivity, and space utilization.
• Lead and develop warehouse teams across various shifts, including supervisors and frontline staff.
• Drive health, safety, and environmental (HSE) compliance, ensuring a safe and clean working environment.
• Plan and allocate labor and equipment resources based on forecasted volume and activity levels.
• Maintain accurate inventory control through cycle counts, audits, and reconciliation processes.
• Work closely with customer service and account managers to ensure smooth communication and issue resolution, and attend to and resolve customer issues promptl...