Full-time

MANAGER, OPERATIONS

Posted by Qualfon • Dumaguete, Central Visayas, Philippines

📍 Dumaguete, Central Visayas 🕒 March 03, 2026

Apply for this Job Similar Jobs

About the Role

 
  Job Summary 
  Manage the operations ensuring the results of the
 metrics set by the clients. 
 Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations:
 Performance Metrics (among others):
  - Scorecard (Client)
  - Quality
  - Adherence
  - Turn Times
  - Throughput
 Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
 FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.
  Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally 
 - Ensures Qualfon complies with the internal metrics:
 - Manpower Utilization (Internal Productivity)
 - Attrition
 - Production (hours)
 - Others
 - Forecasts account...
                

Job Details

Location Dumaguete, Central Visayas
Job Type Full-time
Category Operations Specialties Managers
Posted March 03, 2026
Deadline April 12, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with Qualfon.

Apply Now