Manager of Client Services Role

Elevate customer service excellence as the Manager of Client Services in Truro, Nova Scotia. Lead a skilled team while focusing on growth and satisfaction.
This management position requires you to oversee the daily operations of the client services team, ensuring high standards in customer interaction and efficient sales execution. You will analyze performance data, implement effective service protocols, and integrate technology to improve workflows. Your role will be pivotal in building strong client relationships and enhancing service quality.
Key Responsibilities:
• Lead a team of customer service professionals
• Manage escalated customer issues and inquiries
• Monitor and analyze team performance metrics
• Build relationships with key clients
• Implement CRM technologies to enhance service
Requirements:
• Degree in Business or related discipline preferred
• 4-7 years in sales coordination or customer service
• Experience in team leadership and resul...