Job Functions
, Essential Duties and Responsibilities
Leadership & Management
Directly manage and mentor CRM Administration team members, providing coaching, performance feedback, and professional development opportunities.Set team goals, prioritize tasks, and allocate resources to ensure timely delivery of projects and support requests for both Microsoft Dynamics CRM and Salesforce Service Cloud.Foster a collaborative, high-performing team culture aligned with organizational values.CRM AdministrationOversee daily monitoring, troubleshooting, and performance analysis of Microsoft Dynamics CRM and Salesforce Service Cloud.Manage security, configuration, user support, and training for both platforms.Execute design tasks and collaborate with stakeholders to drive product increments and enhancements.Identify and implement product improvement opportunities to increase efficiency, productivity, and end-user adopti...