Manager Member Services

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role is not a traditional Member Services Manager position. It does not focus on running education sessions or onsite seminars.

Instead, this role is a member experience and process improvement lead—someone who can identify where key member journeys need uplifting and then drive improvement through our external outsourced partners, not by doing the operational work themselves.

You’ll take ownership of a portfolio of priority member experience improvements (e.g., claims pathways, beneficiary nominations, onboarding, retirement transitions). You will analyse insight, diagnose issues, design practical solutions, and ensure delivery through strong collaboration with MUFG, Zurich, and interna...