About the Role
FunctieomschrijvingDefine objectives, roles, and priorities for the IT Operations team. Remove operational blockers and support decision-making. Conduct regular one-to-one meetings, performance reviews, and development planning. Foster a culture of accountability, learning, and high-quality problem solving. Balance operational workload with project commitments. Oversee reliable delivery of internal IT services across multiple offices. Implement and monitor KPIs, SLAs, and performance metrics. Develop and maintain the IT Operations roadmap. Strengthen or redesign ITIL processes including incident, change, and knowledge management. Maintain clear documentation and operational procedures. Define and evolve IT Operations services and architecture. Ensure systems remain secure, resilient, and up to da...
Team leadership:
Operational management:
Technical oversight:
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