Manager, IT Support Services - Express Scripts Canada

Job Title:

Manager, IT Support Services Location:

Mississauga Employment Type:

Full-time Work Arrangement:

Hybrid Department Name:

Technical Writing and IT Support Services Pay Range:

$95,000-$110,000 Annually Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role. Job Summary

Express Scripts Canada is seeking a dynamic and people‑first Manager, IT Support Services to lead a centralized team delivering high‑quality Tier 1 and Tier 2 technical support across our Canadian organization. This role is responsible for shaping the end‑user support experience—spanning desktop, application, and service desk services—while driving operational excellence, service reliability, and continuous improvement. Reporting to the Senior Manager, you will lead IT support operations and incident management, ensuring alignment with ITS...