Manager, IT Operations

Office based / Mexico city

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a IT Operations Manager to join our diverse and dynamic team. The Manager, IT Operations is responsible for managing their relevant techNlogy area within Core IT. They coordinate system and infrastructure administrative functions with a sound understanding of the interactions between hardware, operating systems, databases and network operations to ensure an efficient, reliable and secure infrastructure.

Key Responsibilities

• Lead, mentor, and develop a team of cloud engineers supporting US-hours operations.

• Oversee daily cloud operations, ensuring SLA performance, incident resolution, monitoring, and automation...