Manager IT

Job Title: IT Manager – IT Support Services

Location: India Hyderabad, Onsite (MTIC)

Department: IT Infrastructure & Operations

Reports To: IT Director, Global Support Services (UK Based)

Role Summary

We are looking for a hands-on and results-driven IT Manager – IT Support Services to establish and lead our IT Service Desk and Remote Desktop Support operations based in Hyderabad India. This role is critical in building the support function from the ground up, including defining processes, selecting and implementing tools, and hiring and developing the team.

The successful candidate will take ownership of day-to-day Service Desk and Remote Desktop Support operations, ensuring high-quality, responsive support for global users across multiple time zones. A key focus of the role is to design, implement, and continuously improve s...