About the Role
job details
- You will coach, develop and lead a highly skilled team across 4 main functions – Broker Service, Corporate Service Account Management, Enrolment, and Printing & Fulfillment.
- You will focus on driving the key targets of first call resolution, Email management and quality, turnaround of Enrolment, and delivery of documents within agreed time frame with the support from Team Coach.
- You will be accountable for the resolution of customer related issues that are identified by your team, responsible for identifying/removing any barriers that impact the delivery of outstanding customer satisfaction and act as the point of escalation for serious business partne...
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