Manager, Implementation

Reports to: Senior Director, Customer Experience

Reviewed Date: 1.2026

Position Summary

As the Manager, Implementation you will have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase, while maintaining responsibility for complete execution of the roll‑out within the allotted implementation timeframe. You’ll own and manage complex implementations, facilitate strategic consultative customer conversations, and collaborate cross‑functionally to set up customers for long‑term success from Sales to Customer Success. You are responsible for the end‑to‑end implementation and deployment methodology, ensuring projects stay on track; customers realize value quickly, and delivery scales effectively as the business grows.

In this role, you coach and develop a team of Implementation Consultants, continuously improve delivery processes, and apply formal service management and project delivery fra...