Full time
Manager, GBS Global Process - Customer Care
Posted by Thermo Fisher Scientific • Lagunilla, Provincia de Guanacaste, Costa Rica
About the Role
:Own and maintain CCG Customer Care GBS process governance frameworks, standards, and controls. Ensure consistent application of global and regional process standards across supported CC operations. Serve as the primary governance authority for CC processes, documentation, and repositories. Provide governance approval for process changes impacting Customer Care GBS operations (CCG), ensuring proper impact assessment and control adherence. Lead internal process governance assessments for CCG customer care operations. Ensure audit readiness through robust documentation, control validation, and issue tracking. Serve as the primary point of contact for audit-related governance support with Customer Care-CCG operations leaders. Coordinate remediation of audit findings and track corrective actions to closure.
Business Group Process Governance Ownership
Audit Readiness & Compliance
Process...
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