Manager, Escalation Management

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real‑time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role

We are seeking a Manager of the Escalation Management team to join our Global Technical Support organisation at Confluent. This is a remote leadership position responsible for overseeing a team of Escalation Managers within the global Escalation Management function, supporting customers who use Confluent’s cloud and on‑prem products through...