Manager, ERP Application Support (Distribution)

Job Description

The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica customers and partners, while leading a team of Support Engineers to deliver exceptional customer service and operational excellence.

The successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict‑resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast‑paced environment.

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.
• Oversee day‑to‑day support operations, inclu...