Manager, Data Analytics and Reporting, CXO

Solaire Resort Entertainment City | Full time

Manager, Data Analytics and Reporting, CXO

• Date Opened 04/02/2025
• State/Province NCR
• Country Philippines

Job Description

POSITION SUMMARY

The Customer Experience Manager, Prestige Customers (CXM Prestige, CXO) is responsible for strategically managing and promoting high-level customer experience initiatives for the resort’s most valuable customer segment: Prestige customers. Prestige customers expect personalized, exclusive, and seamless experiences across all resort touchpoints at both properties. The CXM Prestige, CXO will focus on developing long-term customer strategies that reward loyalty and drive engagement, while ensuring that every interaction is enjoyable and that the Prestige customer experience remains at the forefront of luxury and exclusivity. This role is highly collaborative, working closely with internal teams (Gaming, Resort, G&A), exte...