Manager – Customer Technical Services & Validation

Overview

ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences:

Responsibilities

Hands-On Technical & System Ownership

• Maintain a working, practical understanding of the ValGenesis platform, including core workflows, configurations, and common customer use cases.
• Understand why customers use the system, how it supports compliance, audit readiness, and operational efficiency in regulated environments.
• Actively assist the team with complex investigations, roadblocks, and showstoppers, especially when standard troubleshooting paths are insufficient....