Manager, Customer Success

Overview

Manager, Customer Success at Practice Better. This role is remote-first with teams across North America. Canadian-based candidates only; preference for applicants authorized to work in Canada.

Practice Better is an all-in-one platform for health and wellness practitioners to run their businesses, care for clients, and scale impact.

Base pay range

CA$100,000.00/yr - CA$115,000.00/yr

What You’ll Be Doing

• Develop and implement end-to-end digital and one-to-many programs for customers, and lead the teams delivering this strategy
• Create and execute a cohesive strategy with tangible goals, tracking key metrics to drive adoption, retention and expansion
• Provide thought leadership to evolve our Customer Success vision
• Collaborate with Support, Product and Marketing to align on customer needs and accelerate usage, retention and growth
• Champion a test-and-learn culture to improve self-service,...