For our location in Breda, Netherlands, we are looking for you as a
Manager Customer Service (m/f/d)
Plan and build the future with us – your future!
Your Tasks
Active customer relationship management, maintain the current and convince new customers Promote and develop new services Ensure the timely support regarding technical issues and parts inquiries Management and further development of the local service team Implementation and continuous improvement of safety standards (SMS) as well as increasing safety awareness Ensuring quality requirements and ISO compliance through appropriate measures Ensuring the provision and evaluation of reports for tracking all relevant KPIs (customer support, sales, margins, efficiency) Optimizing administrative processes (orders, invoices, payments) in compliance with legal and internal requirements Handling of legal and warranty cas...