Permanent - Full Time

Manager - Customer Service - Egypt

Posted by Alshaya Group • Egypt, Egypt, Egypt

📍 Egypt, Egypt 🕒 February 28, 2026

Apply for this Job Similar Jobs

About the Role

Manager - Customer Service - Egypt
Job No: 4441323

Location: Egypt

Role Profile:

Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans.

Build a healthy relationship between the contact center and external/internal customers.

The below Key Performance Areas include but are not limited to:
Ensure all the received feedbacks from different contact channels are logged and handled accordingly.

Ensure all related feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.

Ensure all pending High Priority feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.

Guide the team to ensure SLA achieving and Cus...

Job Details

Location Egypt, Egypt
Job Type Permanent - Full Time
Category Operations Specialties Managers
Posted February 28, 2026
Deadline April 09, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with Alshaya Group.

Apply Now