About the Role
As the Manager – Customer Service, you will manage a team responsible for ensuring customer service levels are met or exceeded. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics and utilize the data to develop standards, improvements, or changes to processes in addition to making recommendations for changes to products or services based on customer feedback and requests. You will have overall responsibility for ensuring department goals are successfully met or exceeded.
Responsibilities:
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