Manager-Customer & Operations Advisory

Our Customer and Operations Advisory team continues to grow, assisting leading organisations across public and private sectors driving sustainable improvements across their business. We craft strategies that boost efficiency and foster growth, from customer experience and growth strategy to operational excellence. Our projects focus on crafting the customer experience, designing operating models, optimising costs, and enhancing supply chains. By refining business operations, we enable organisations to serve communities better.

Working with KPMG you will consult on client projects, translating business and customer needs into target operating models, operational requirements and working processes. You will identify changes and recommend solutions that will typically involve a combination of customer centricity, process and value stream analysis, operational management, continuous improvement, organisational change and digital transformation outcomes leading to innovative operat...