Manager, Customer Experience Trainee

Work Location

Brampton, Ontario, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

$59,500 - $84,000 CAD

Role Overview

At TD Canada Trust, you will serve as a Manager Customer Experience Trainee, building deep customer relationships and promoting TD products while ensuring a positive branch experience.

Responsibilities

• Mentor a team by showcasing exceptional customer interactions and achieving operational excellence.
• Maintain employee scheduling and ensure compliance with all policies, procedures, and guidelines.
• Collaborate with One TD partners to meet customer needs.
• Support frontline staff in resolving complaints and act as escalation point when required.
• Coach the team on advice-giving and customer conversation strategies to promote legendary customer experience.
• Monitor workflows,...