Manager, Customer Experience Projects

Expected Salary Range : $ - $ Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Director, Customer Care Modernization, the Manager, Customer Experience Projects is responsible for leading the execution of customer experience modernization initiatives that enhance the end‑to‑end customer journey across the meter‑to‑cash process. This role oversees program delivery, change management, and quality execution of strategic initiatives aimed at improving customer satisfaction, operational efficiency, and regulatory outcomes.

The incumbent works in clos...