Full-time

Manager, Customer Experience

Posted by Conduent • Pasay, Metro Manila, Philippines

📍 Pasay, Metro Manila 🕒 February 28, 2026

About the Role

Job Track Description:

  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.
  • Requires broad technical expertise and company/industry knowledge.
  • Is accountable for program management functions.

General Profile

  • Accountable for team performance and results.
  • Manages professional employees and/or supervisors.
  • Adapts plans and priorities based on resource and operational challenges.
  • Takes action based on policies, procedures.
  • Receives guidance from managers.
  • Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

  • Understands and applies concepts in the field of expertise. 
  • Has growing knowledge of other disciplines.

Business Expertise

  • Translates stra...

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