Manager, Customer Experience Measurement Process

Introduction

We are seeking a Customer Experience Measurement Process Manager to join our Global Customer Experience team. You will be responsible for managing and developing Metso's customer experience measurement process and metrics, ensuring process compliance, and supporting the competence of internal stakeholders. This involves making customer insight accessible, actionable and understood across the organization. Your work will contribute directly to strengthening our customer-focused growth culture and driving continuous improvement based on customer experience data.

This position reports to Maarit Kivinen, Director, Customer Loyalty. This position is mainly located in Espoo, Finland, but other Metso locations can be discussed.
Job posting end date: March 6th

Team you belong to

You will join a team of CX professionals dedicated to measuring customer experience and leading the use of data to drive meaningful improvements across Metso. We ...