Manager, Customer Experience

Join to apply for the Manager, Customer Experience role at BRP .

Responsibilities

• Lead CX Governance: Manage cross‑functional governance processes, including agenda setting, stakeholder coordination and decision making.
  • Present complex data and financial insights clearly to executives and cross‑functional teams.
  • Drive organizational alignment and adoption of CX initiatives by leading change management efforts, including communication planning, stakeholder engagement and training strategies.
• CX Strategy Development: Create and execute customer experience strategies based on data analysis, business performance and the company’s business model.
  • Link dealer experience with CX metrics.
  • Implement and manage systems to collect and act on customer feedback linked to financial KPIs.
• Financial & Performance Analysis:
  • Eva...