Manager Client Support at Ripple (Toronto)

Drive excellence in client service as a Manager, Client Support at Ripple. Lead a dynamic team to enhance client experiences through cutting edge SaaS solutions and strategic processes.

Ripple is seeking an experienced Manager, Client Support to oversee a team of Client Support Analysts. Youll improve onboarding and training programs, while ensuring high-quality resolutions and timely triage of client inquiries. Your leadership will focus on data-driven metrics to continuously enhance team performance.

Key Responsibilities

• Inspire and mentor Client Support Analysts
• Enhance onboarding and training programs for new hires
• Manage client support queue for timely resolutions
• Address complex technical challenges efficiently
• Utilize metrics to improve client satisfaction

Requirements

• 5+ years in hands-on support roles
• 2+ years in leadership positions
• Familiarity with SaaS support...