Manager, Client Services – SMB (BC)
Posted by TEEMA • Vancouver, British Columbia, Canada
About the Role
Lead, coach, and grow a customer-facing technical support team
Drive performance through 1:1s, feedback, and development plans
Manage escalations and major incidents with a customer-first approach
Analyze support metrics and customer feedback to improve operations
Collaborate cross-functionally on product and process improvements
What you must have:
Leadership experience in a SaaS or enterprise support environment
10 years of SaaS support experience in a client-facing role.
At least 5 years of progressive leadership experience within a support organization.
Strong people management and stakeholder communication skills
Proven ability to lead teams in fast-paced, high-pressure situations
Solid technical background and incident management experience
A servant-lead...
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