Manager, Client Services

Description

Position at MOZ Group

The Opportunity

The Manager of Client Services is a pivotal leadership position overseeing customer operations across our premier email deliverability brands: Email Industries and Kickbox. This role is designed for an experienced Customer Success Leader or Team Lead ready to step into a strategic management role within a high‑impact, smaller‑scale SaaS environment.

You will bridge the gap between proactive account management, reactive technical support, and commercial growth. By leading the established CSM team at Email Industries, building and guiding the newly formed CSM team at Kickbox, and managing our agile support teams, you will ensure our clients receive world‑class deliverability expertise and service. Your mission is to advocate for the customer, manage high‑level escalations, optimize contract renewals, and coach the teams toward hitting aggressive retention and operational ta...