Manager, Client Services

Responsibilities

• Responsible for the management of their Team Leaders and the project managers under their supervision.
• Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
• Help manage client relationships for the team’s client accounts.
• Consistently meet client expectations for delivering market research data and services.
• Actively monitor and update the management team with key performance indicator data.
• Identify, seek, and provide world-class training for team members in a rapidly changing environment.
• Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
• Allocate manageable goals to employees based on team needs, interests, and development needs.
• Providing their staff leaders with timely, fair, and mea...