Manager, Claims Quality & Operations

Position Overview

We are seeking an accomplished Manager, Claims Quality & Operations with experience in quality assurance and arbitration excellence. You will be part of the Claim Operations team responsible for ensuring high-quality, consistent claims outcomes while driving operational improvements across the end-to-end claims lifecycle. The ideal candidate will have 5+ years of experience in claims management or auction operations, including 3+ years of people management experience.

What You Bring

• Core Knowledge – Quality Assurance Frameworks: deep understanding of establishing QA, audit, and calibration routines within a claims environment.
• Claims Lifecycle: comprehensive knowledge of the end-to-end claims process, from evaluation to resolution.
• Strategic Alignment: ability to align Claim Operations goals with broader company policies and customer satisfaction targets.
• Functional Expertise – Root Cause A...