Manager, Claims Quality & Capability

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role 

This newly created position reports to a Principal within Member Operations and plays a pivotal role in establishing the Quality Team for Claims and the Claims Call Team. The role exists to ensure compassionate, high-quality claims case management services are delivered to members who are terminally ill, as well as to the families and loved ones of deceased members.

As part of this team, you will lead the refinement and delivery of the Clai...